Refund policy

1. Our Return Policy

We accept returns only in the event that a product arrives damaged, defective, or significantly different from what was ordered. As our products are personal care items, we are unable to accept returns for change of mind, personal preference, or if the product has been opened and used.


2. Eligibility for Return

To be eligible for a return your request must meet all of the following conditions:

  • The return request must be raised within 4 days of delivery.
  • The product must have arrived damaged, broken, leaking, or in an unusable condition.
  • Photographic or video evidence of the damage must be shared with us at the time of raising the request.
  • The product must be unused and in its original packaging.
  • The original order number must be provided.


3. How to Raise a Return Request

If your product arrives damaged please contact us within 4 days of delivery through any of the following:

  • Email: support@soltis.in — Subject line: Return Request — Order #[Your Order Number]
  • WhatsApp: [+91 7778807078] — Send your order number, photographs of the damage, and a brief description.
  • EDITABLE Add WhatsApp number before website goes live 
  • Our team will review your request within 24-48 business hours and respond with next steps.


4. Return Shipping

If your return request is approved, SOLTIS will arrange a pickup from your delivery address at no cost to you. You will not be required to ship the product back yourself.
Please ensure the product is packed securely in its original packaging before our courier partner arrives for pickup.


5. Replacement Policy

Upon approval of your return request, SOLTIS will dispatch a replacement product of the same variant within 2-3 business days. You will receive a new tracking number via email once the replacement is dispatched.


We do not offer cash refunds. All approved claims will be resolved through product replacement only.


6. Products Not Eligible for Return

  • Products that have been opened, used, or partially consumed.
  • Products returned after 4 days from the date of delivery.
  • Products damaged due to misuse, improper storage, or negligence after delivery.
  • Returns requested due to personal preference, fragrance sensitivity, or change of mind.
  • Gift sets or bundle orders where individual products have been separated.